Order Support

modify order, change delivery address, cancel order

Here are the most frequent questions about your experience when using our web-shop.


Modifying order

Once your order is confirmed, we cannot modify it by:
- removing an item
- adding a new item
- merging several orders 

Cancelling order

Regular orders can't be cancelled as they are sent directly from the warehouse to make sure all orders are shipped straight away (if everything in stock).  

You can only cancel your order if you have made pre-order and haven't already received a tracking number (please consider that it takes us 1-3 business days to process your inquiries and your order could be shipped by then). 
After you have received tracking number you must wait till your order is delivered and then get in touch with us to request a refund. 

Can I change my delivery address?

Once the order is confirmed, we will have a very short window to do so.
Please provide us with the following information for your new address:

- first and last name
- street number, street name
- floor, apartment number, stair case (if applicable)
- state (if applicable)
- city and zip code
- phone number

Once our logistics warehouse confirms the address change we will notify you via e-mail

Once you receive the tracking number, we invite you to contact your local UPS/FedEx office and ask for an update of your delivery address.


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